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  • REMEDIX

Exchange and Return Policy

Return & Exchange Policy – Remedix

As Remedix provides personal care products for you and your family, your health and safety are our top priority. Therefore, returns and exchanges are allowed only under specific conditions to ensure your safety.

Exchange & Return Are Allowed Only in the Following Cases:

  • The product is received damaged.

  • There is a breakage or defect in the packaging.

  • A product different from the one ordered is delivered.

Exchange or Return Is Not Allowed in the Following Cases:

  • Products that have been partially used.

  • Products after the seal has been broken or the cap has been removed.

Frequently Asked Questions About Returns & Exchanges

Are There Any Fees for Exchange or Return?

  • If the product is damaged or not as ordered, Remedix will bear all shipping costs.

  • If the customer wishes to exchange a product before use and without any defect, the customer will bear all shipping costs.

What Are the Steps to Exchange or Return a Product?

Simply contact Remedix customer service through:

Please explain the issue and provide clear photos of the product. Our support team will contact you to assist further.

What Is the Allowed Timeframe for Exchange or Return?

Any Remedix product may be exchanged or returned within 7 days of receiving the order, provided that the product is unused, unopened, and in its original condition.

How Long Does the Exchange Process Take?

The exchange process takes no more than 10 days from the date the courier receives the returned shipment after the exchange request is submitted.

When Will the Refund Be Issued in Case of a Return?

In the case of a return, the product will first be inspected to ensure it is unused, unopened, and in its original condition.
The refund will then be processed immediately or within 3 to 14 business days, depending on your bank’s policy.

How Is Payment Handled in Case of an Exchange?

If there is a price difference between the two products, the difference will be refunded to your bank account.

Remedix is always committed to your care and satisfaction.
For any further inquiries, please contact us via WhatsApp or email. 🌿