Shipping & Payment Policy – Remedix
The contract is the law of the contracting parties. In order to provide a safe and outstanding online shopping experience, Remedix kindly asks you to read this policy carefully. Your use of the platform or completion of a purchase constitutes implicit acceptance of all the terms stated below.
First: Products Policy
As Remedix products deal with one of the most sensitive parts of the body — the skin — we emphasize the following:
All Remedix products are for external use only and intended for cosmetic purposes, not medical treatment.
Products are designed to be used alongside medical prescriptions and do not replace them under any circumstances.
A patch test must be performed on a small area of skin for 24 hours prior to use.
The ingredients of each product are clearly stated on its product description page to allow review before purchase.
Second: Legal Eligibility of the Consumer
To complete a purchase, the consumer must:
Any violation of the above makes the consumer fully liable for all legal consequences toward third parties.
Third: Terms of Use
The Remedix platform, products, and services must be used in compliance with:
Fourth: Shipping Policy & Nature of Obligation
Remedix is committed to preparing and shipping orders according to established procedures.
Third parties (shipping companies) may be used to complete deliveries.
Remedix shall not be liable for delays or loss of shipments caused by shipping companies or circumstances beyond its control.
Fifth: Registration & Accounts
By creating an account on the platform, you agree to:
Keep your account information (username and password) confidential.
Notify the store immediately in case of any unauthorized use.
Bear full responsibility for all activities conducted through your account.
Provide accurate and up-to-date information and update it when necessary.
The store’s commitment to maintaining the confidentiality of your personal data.
The store’s right to suspend, freeze, or delete accounts if provided data is incorrect or if terms are violated.
Sixth: Official Communication Channels
By accepting this policy, you agree to:
Be contacted via the registered email address.
Receive notifications or updates related to orders or policies through public or private messages.
Receive promotional messages and marketing offers through electronic channels.
Seventh: Policy Amendments
The store reserves the right to amend this policy at any time.
If any clause is deemed invalid, the remaining clauses shall remain valid and enforceable.
Eighth: Payment & Refund Policy
Remedix provides secure and approved payment methods within the Kingdom of Saudi Arabia.
In the event of order cancellation or rejection for any reason, the customer will be notified and refunded according to the approved refund policy.
Ninth: Intellectual Property Rights
All intellectual property rights related to the website, including:
Texts
Images
Logos
Platform name
are the exclusive property of Remedix and may not be used without prior authorization.
Tenth: Offers & Discounts
All prices include Value Added Tax (VAT) and are subject to change.
Promotional offers are temporary and subject to specific terms.
The store reserves the right to modify or discontinue offers at any time.
Additional fees may apply depending on the product type or applicable government regulations.
The store reserves the right to adjust fees upward or downward in accordance with this agreement.
Thank you for trusting Remedix.
We are always committed to delivering a safe and premium online shopping experience.
For any inquiries, please contact us directly via WhatsApp.
