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Products approved by the Saudi Food and Drug Authority (SFDA).

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  • Saudi Arabia, Jeddah
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  • REMEDIX

Terms and Conditions

Terms & Conditions

The contract is the law of the contracting parties. To enjoy a smooth online experience with Remedix, please read the following terms carefully. Your use of the platform constitutes an implicit acceptance of these terms.

First: Products Policy

At Remedix, we deal with one of the most sensitive parts of the body — the skin. Therefore, the following conditions must be acknowledged to protect your skin and beauty:

  1. All Remedix products are for external use only and are intended for cosmetic purposes, not medical treatment.

  2. Products are designed to be used alongside medical prescriptions provided by your physician and cannot replace any prescribed medical treatments.

  3. Before using any product, a patch test must be conducted on a small area of skin for 24 hours to ensure there is no allergic reaction to the product or any of its ingredients.

  4. Based on the above, the ingredients of each product are clearly listed in the product description for your review.

Second: Legal Eligibility of the Consumer

The consumer must have full legal capacity to deal with the store and must be at least eighteen (18) years old.

In the event of any violation, the consumer shall bear full responsibility for such violation and its consequences toward third parties.

Third: Terms of Use

By using the Remedix platform, you agree to use the platform, products, and services in compliance with public morals and the laws and regulations applicable in the Kingdom of Saudi Arabia.

Fourth: Nature of Obligation

Remedix is committed to providing the required products and services, which may include additional services such as after-sales support and related services depending on the nature of the product or service requested.

The platform shall not be held responsible for any delay or loss of shipments caused by third parties, including shipping companies.

Fifth: Registration and Accounts

To join the platform, you are required to register certain information such as a username and password. By doing so, you agree to the following:

  • To maintain the confidentiality of your account information and notify the store immediately of any unauthorized use or security breach.

  • The store shall not be responsible for any disclosure of such information or any resulting material or moral losses, whether direct or indirect.

  • You are responsible for using the store personally, and if another person uses it, this shall be deemed as your authorization for them to use the store on your behalf.

  • All provided information must be accurate, true, complete, and up to date, and you are obligated to update it whenever changes occur.

  • The store is committed to handling your personal data and information confidentially.

  • The store reserves the right to suspend, freeze, or terminate accounts if the information provided is inaccurate, false, or unlawful.

Sixth: Official Communication Channels

By agreeing to these terms, you consent to:

  • Communication with you via the registered email address.

  • Receiving notifications regarding any rulings, updates, or information related to transactions or these terms through public or targeted messages.

  • Receiving all advertisements and other communications provided electronically or in writing.

Seventh: Amendments to the Agreement

The store reserves the right to amend these terms from time to time.

If any provision becomes invalid or unenforceable, this shall not affect the validity of the remaining provisions, which shall remain in force until further notice from the store.

Eighth: Payment and Refund Policy

The platform provides secure payment systems in accordance with the available methods in the Kingdom of Saudi Arabia.
In the event that your order is rejected or canceled for any reason, you will be notified and the paid amount will be refunded promptly in accordance with the refund policy.

Ninth: Intellectual Property Rights

All intellectual property rights related to the store, including content, information, images, texts, logos, the store name, and platform symbols, are the exclusive property of Remedix.
Consumers and third parties must respect these intellectual property rights.

Tenth: Offers and Discounts

  • All prices displayed on the store include applicable taxes and are subject to change from time to time.

  • Promotional offers are temporary and subject to specific terms. The store reserves the right to modify or discontinue offers at any time, provided that the offer duration is announced.

  • The store may impose fees on certain consumers based on the offers, products ordered, or government-imposed taxes and fees related to the product.

  • The store reserves the right to increase, decrease, add, or discount any fees in accordance with the provisions of this agreement.

Thank you for your understanding and cooperation in ensuring an enjoyable online experience with Remedix.
If you have any inquiries regarding any provision, please contact us via WhatsApp.